Last updated

June 30, 2026

48x Labs operates this website and online store, including all related pages, features, products, communications, and services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with us. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

48x Labs is an online store offering research-grade products. Our store is powered by Shopify, which helps us operate the website, process orders, manage payments, and provide ecommerce services. 

2. Personal Information We Collect

Depending on how you interact with us, we may collect information you provide directly, such as name, email address, phone number, billing and shipping address, account login details, order information, payment-related details, customer support messages, and form submissions. We may automatically collect device and browsing information including IP address, browser type, device type, operating system, pages and products viewed, time spent on site, referring source, cart and checkout activity, and cookie data. We may also receive information from Shopify, payment processors, shipping providers, analytics providers, marketing platforms, fraud prevention tools, and other service partners.

3. How We Use Your Information

We may use personal information to process and fulfil orders, accept and process payments, arrange shipping and delivery, provide order confirmations and updates, manage customer accounts, respond to customer service requests, prevent fraud or unauthorised activity, improve the website and customer experience, send marketing emails where permitted, personalise the shopping experience, comply with legal, regulatory, tax, accounting, and security obligations, and enforce our policies.

4. Payment Information

Payments are processed through Shopify and/or third-party payment processors. We do not directly store full payment card numbers on our own servers. Payment providers may collect and process payment details according to their own privacy and security policies.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, support cart and checkout functions, analyse website traffic, improve performance, and deliver relevant marketing. See our Cookies Policy for more information.

6. Marketing Communications

If you subscribe or opt in to marketing, we may send promotional emails about products, offers, updates, and early access opportunities. You can unsubscribe at any time using the link in our emails or by contacting support@48xlabs.com. Even after unsubscribing, we may send non-promotional messages related to orders, account activity, customer service, or legal notices.

7. How We Share Personal Information

We may share information with Shopify, payment processors, shipping and delivery providers, customer support providers, IT, hosting, security and cloud service providers, analytics and marketing providers, fraud prevention and risk-management providers, professional advisers, government authorities or regulators where required by law, and business successors in connection with a merger, acquisition, restructuring, sale, or transfer of assets. We do not sell personal information in the ordinary meaning of selling customer data for money.

8. Relationship with Shopify

Shopify may collect and process personal information about your use of our store and checkout to provide ecommerce services, payment processing, security, analytics, and platform improvements. Shopify may also process information according to its own privacy policies and tools.

9. International Transfers

Your information may be processed, stored, or transferred outside the country where you live, including to countries with different data protection laws. Where required by applicable law, we use appropriate safeguards for such transfers.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfil orders, comply with legal obligations, resolve disputes, maintain business records, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information, purpose of processing, and legal requirements.

11. Security

We use reasonable technical, administrative, and organisational safeguards designed to protect personal information. No online system, website, or transmission method is completely secure. You are responsible for keeping your account login details confidential.

12. Your Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, withdrawal of consent, or opt-out of certain marketing or targeted advertising. To exercise rights, contact support@48xlabs.com. We may need to verify your identity.

13. Children’s Privacy

Our website and products are not intended for children or minors. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, apps, or platforms. We are not responsible for their privacy practices, content, or security. Review their policies before providing information.

15. Changes to This Privacy Policy

We may update this policy from time to time. Updated versions will be posted on this page with a revised Last updated date. Continued use of the website after changes are posted means you acknowledge the updated policy.

16. Contact Us

For questions about this Privacy Policy or your personal information, contact 48x Labs at support@48xlabs.com, +971562114848, or Nation Towers, Corniche, Abu Dhabi, United Arab Emirates